Nächste Stelle
FULL TIMEYerevan, ArmeniaVeröffentlicht 8/14/2026onsite
Technical Support Specialist
By ServiceTitan
Übersicht
The company is looking for a Technical Support Specialist to join its Customer Support team in Yerevan. This role focuses on helping customers resolve software-related issues, troubleshooting client problems, providing training and direct support, documenting technical scenarios, submitting product bugs, and becoming a subject matter expert across ServiceTitan, Aspire, and FieldRoutes platforms. The ideal candidate is customer-focused, technically curious, patient, confident, and able to work in a fast-paced support environment with flexible evening shifts.
Aufgaben
- Address client issues through troubleshooting, training, and direct customer support.
- Conduct initial troubleshooting for ServiceTitan, Aspire, and FieldRoutes platforms.
- Identify root causes of customer issues.
- Replicate technical issues and document scenarios clearly.
- Use support tools to assist customers with software-related questions.
- Support customers through phone, chat, email, and screen-sharing sessions when required.
- Develop into a product expert across company software platforms.
- Create practical solutions and workflows that meet customer needs.
- Submit bug reports to development teams.
- Follow up on bug resolution and product issue progress.
- Communicate customer feedback, concerns, and recurring issues to internal teams.
- Advocate for customer needs and product improvements.
- Maintain a professional, empathetic, and patient communication style.
- Work in a dynamic, feedback-oriented, and fast-paced support environment.
- Stay flexible with shift changes based on business needs.
Anforderungen
- Proficiency in English is required.
- Strong interpersonal skills.
- Empathy, patience, confidence, and good sense of humor.
- Ability to communicate with different personality types.
- Ability to stay calm and effective in a demanding support environment.
- Ability to thrive in a feedback-rich culture.
- Self-motivated and able to master complex software.
- Strong critical thinking skills.
- Strong troubleshooting skills.
- Efficient, effective, and resourceful problem-solving ability.
- Ability to learn product workflows and technical platform behavior quickly.
- Customer support, technical support, or software support experience is preferred.
- Knowledge of QuickBooks or accounting is a plus.
- Ability to work flexible evening shifts.
- Ability to work shifts starting from 3 PM and ending as late as 3 AM AMT when required.
- During probation period, ability to work Monday to Friday with start time around 3 PM–4 PM.
Kenntnisse
Technical SupportCustomer SupportSoftware SupportCustomer Support AdvocateTroubleshootingRoot Cause AnalysisBug ReportingIssue ReplicationIssue DocumentationProduct SupportDirect SupportCustomer TrainingPhone SupportChat SupportEmail SupportScreen-sharing SupportServiceTitan PlatformAspire PlatformFieldRoutes PlatformCustomer FeedbackInternal Stakeholder CommunicationProduct ExpertiseWorkflow SolutionsCritical ThinkingProblem SolvingCustomer AdvocacyCommunicationEmpathyPatienceConfidenceStress ManagementFeedback-oriented CultureFast-paced EnvironmentEnglish ProficiencyQuickBooksAccounting KnowledgeEvening ShiftFlexible Schedule
ServiceTitan
ServiceTitan is a leading cloud-based software company that provides an all-in-one business management platform for field service businesses. Founded in 2012, ServiceTitan helps contractors and service companies streamline operations, improve customer experience, and drive growth through powerful SaaS solutions.
The platform offers tools for scheduling, dispatching, CRM, billing, payments, reporting, and analytics, serving thousands of customers across industries such as home services, HVAC, plumbing, electrical, and construction. ServiceTitan is recognized globally for its scalable architecture, data-driven insights, and customer-centric product development.
ServiceTitan is a leading cloud-based software company that provides an all-in-one business management platform for field service businesses. Founded in 2012, ServiceTitan helps contractors and service companies streamline operations, improve customer experience, and drive growth through powerful SaaS solutions. The platform offers tools for scheduling, dispatching, CRM, billing, payments, reporting, and analytics, serving thousands of customers across industries such as home services, HVAC, plumbing, electrical, and construction. ServiceTitan is recognized globally for its scalable architecture, data-driven insights, and customer-centric product development.