Nächste Stelle
FULL TIMEYerevan, Armenia · RemoteVeröffentlicht 7/17/2026remote
Technical Account Manager – Middle
By SOFTSWISS
Übersicht
The company is looking for a Technical Account Manager to support business clients using a digital platform product. This role combines client communication, technical problem-solving, request management, troubleshooting, and cross-functional coordination. The specialist will act as the main technical contact between clients and internal teams, helping ensure smooth platform operations, timely resolution of technical requests, and alignment between client needs and product improvements.
Aufgaben
- Coordinate communication between clients and internal teams.
- Act as the client’s representative within the product team.
- Assist clients with technical requests and issues through the helpdesk.
- Perform initial troubleshooting, debugging, and issue analysis.
- Escalate unresolved cases to the appropriate internal teams.
- Prioritize and manage client requests and technical issues.
- Consult clients on effective product usage.
- Act as a stakeholder for client-related product requests.
- Analyze client ideas, feedback, and problems to support product improvements.
- Monitor client systems and technical metrics proactively.
- Monitor business-related client metrics when needed.
- Support smooth and stable platform operations.
- Collaborate with cross-functional teams to resolve issues and improve service quality.
- Translate client feedback into actionable product and operational improvements.
Anforderungen
- English fluency or proficiency at B2 level or higher.
- Russian fluency or proficiency at C1 level or higher.
- Strong communication skills for both technical and non-technical audiences.
- Strong conflict-resolution skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong analytical thinking skills.
- Ability to distinguish correlation from causation.
- Ability to identify patterns and solve complex problems under pressure.
- Experience with business analysis and product management processes.
- Experience aligning technical solutions with customer needs.
- Previous work experience in large-scale software development environments.
- Previous customer-facing role experience.
- Experience with monitoring and logging tools such as Datadog, ELK / Kibana, and JIRA.
- Ability to analyze datasets and extract actionable insights.
- Experience with GitLab CI/CD pipelines.
- Understanding of data-driven systems.
- Good knowledge of markup web languages such as HTML and CSS.
- Familiarity with Agile frameworks, including SCRUM, is a plus.
- Understanding of iterative delivery is a plus.
- Familiarity with APIs is a plus.
- Basic understanding of multi-tenant architecture is a plus.
- Knowledge of proxying and related network concepts is a plus.
- Basic knowledge of modern frontend frameworks, especially React, is a plus.
- Understanding of SSR, SEO principles, and responsive design practices is a plus.
Kenntnisse
TechnicalAccountManagementClientCommunicationSupportCustomerSuccessHelpdeskTroubleshootingDebuggingIssueEscalationRequestProductBusinessAnalysisCross-functionalCollaborationStakeholderPlatformOperationsMonitoringLoggingDatadogElkKibanaJiraGitLabCI/CDDataData-drivenSystemsHTMLCSSAPIsAgileScrumMulti-tenantArchitectureProxyingNetworkConceptsReactSsrSEOResponsiveDesignAnalyticalThinkingProblemSolvingConflictResolutionEnglishB2RussianC1
SOFTSWISS
SOFTSWISS is a leading international iGaming software provider delivering comprehensive technology solutions for online casinos, sportsbooks, and gaming operators. Founded in 2009, the company offers a full ecosystem of products including online casino platform, sportsbook, game aggregation, affiliate management software, and payment solutions.
SOFTSWISS was among the pioneers in supporting cryptocurrency payments within iGaming platforms and continues to focus on innovation, security, and scalability. Its solutions are used by hundreds of operators worldwide, supported by strong technical infrastructure and deep industry expertise.
SOFTSWISS is a leading international iGaming software provider delivering comprehensive technology solutions for online casinos, sportsbooks, and gaming operators. Founded in 2009, the company offers a full ecosystem of products including online casino platform, sportsbook, game aggregation, affiliate management software, and payment solutions. SOFTSWISS was among the pioneers in supporting cryptocurrency payments within iGaming platforms and continues to focus on innovation, security, and scalability. Its solutions are used by hundreds of operators worldwide, supported by strong technical infrastructure and deep industry expertise.