Nächste Stelle
FULL TIMEYerevan, ArmeniaVeröffentlicht 8/14/2026onsite
Customer Service Agent
By Adjarabet
Übersicht
The company is looking for a Customer Service Agent to support customers through digital service channels and provide accurate, secure, and professional assistance. This role focuses on handling customer inquiries, supporting users through chat, email, social media, inbound and outbound calls, registering customer problems and requests accurately, verifying subscriber information, maintaining customer data confidentiality, and following company customer service standards.
Aufgaben
- Handle customer inquiries through digital service channels.
- Support inbound and outbound call center communication.
- Respond to customers through chat, email, and social media channels.
- Provide customers with information about new and existing services and campaigns.
- Register customer problems and requests correctly and accurately.
- Verify information related to subscribers.
- Maintain a high level of customer data confidentiality.
- Follow company standards in customer service.
- Maintain proper knowledge of company products, services, promotions, and standards.
- Provide professional, clear, and timely customer support.
- Escalate or record customer issues when needed according to internal procedures.
- Support a responsible and risk-aware customer service environment.
Anforderungen
- Fluency in Armenian.
- Good knowledge of Russian.
- English knowledge is considered a plus.
- Excellent communication skills.
- Strong multitasking skills.
- Stress tolerance.
- Ability to adapt to changes.
- Quick learning ability.
- Ability to work with customer requests accurately.
- Ability to handle confidential customer information responsibly.
- Customer service mindset.
- Ability to follow internal standards and procedures.
- Experience in call center, customer support, chat support, or digital service channels is a plus.
Kenntnisse
Customer ServiceCustomer SupportCall CenterInbound CallsOutbound CallsChat SupportEmail SupportSocial Media SupportDigital Service ChannelsCustomer InquiriesCustomer RequestsIssue RegistrationSubscriber VerificationCustomer Data ConfidentialityService StandardsProduct KnowledgeService KnowledgeCampaign InformationCommunicationMultitaskingStress ToleranceAdaptabilityQuick LearningArmenian FluencyRussianEnglishProblem HandlingAccuracyConfidentialityCustomer Care
Adjarabet
Adjarabet was founded in 1998 and has grown into one of the most recognized gaming brands in the Caucasus region. The platform provides online sports betting, casino games, poker, exchange products, promotions, and customer support services. Adjarabet is known for its strong market position in Georgia and Armenia, digital-first gaming experience, and focus on secure, responsible, and accessible entertainment for eligible users. Flutter acquired an initial 51% stake in Adjarabet in 2019 and later completed full ownership in 2022.
Adjarabet was founded in 1998 and has grown into one of the most recognized gaming brands in the Caucasus region. The platform provides online sports betting, casino games, poker, exchange products, promotions, and customer support services. Adjarabet is known for its strong market position in Georgia and Armenia, digital-first gaming experience, and focus on secure, responsible, and accessible entertainment for eligible users. Flutter acquired an initial 51% stake in Adjarabet in 2019 and later completed full ownership in 2022.