Nächste Stelle
FULL TIMEYerevan, Armenia · RemoteVeröffentlicht 5/25/2026remote
Case Manager
By Xometry
Übersicht
Xometry Europe is looking for a dedicated Manufacturing Operations Case Manager to support complex customer orders and supplier jobs in a remote environment. The role focuses on solving supply chain and manufacturing challenges for customized parts, improving on-time delivery, product quality, and customer satisfaction, while coordinating closely with customers, manufacturing partners, and internal teams.
Aufgaben
- Track and monitor multiple customer orders and supplier jobs at the same time.
- Drive improvements in on-time delivery, product quality, and customer satisfaction.
- Build strong relationships with customers and manufacturing partners.
- Use manufacturing knowledge to support successful and timely production execution.
- Monitor supplier performance through assessments, schedule management, quality reviews, and corrective actions.
- Assess part rejections and coordinate resolutions with customers and suppliers.
- Manage customer complaints and replacement processes for returned products.
- Report order status, risks, escalations, and recovery plans.
- Maintain accurate documentation in internal systems and databases.
- Follow Quality Management System procedures and company technology platforms.
- Collaborate with Engineering, Customer Care, Quality, Sales, Logistics, and Shipping teams.
- Participate in initiatives to simplify, improve, and automate operational processes.
Anforderungen
- 4+ years of experience in manufacturing operations, supply chain coordination, project management, production engineering, or a related technical field.
- Strong technical manufacturing knowledge and ability to discuss engineering and production topics with customers and partners.
- Understanding of CNC machining, sheet metal fabrication, injection molding, 3D printing, casting, and secondary operations.
- Ability to read and discuss engineering drawings, GD&T, tolerances, manufacturing constraints, and inspection requirements.
- Experience identifying manufacturing risks, quality concerns, and production bottlenecks.
- Strong problem-solving and root cause analysis skills.
- Experience managing complex and high-value manufacturing orders.
- Strong customer-facing communication and escalation management skills.
- Ability to manage multiple projects independently with strong attention to detail.
- English proficiency at C1 level or higher.
- Experience mentoring or supporting junior team members is a strong advantage.
Kenntnisse
Xometry
Xometry is a global on-demand manufacturing marketplace that connects engineers and businesses with a distributed network of manufacturing partners. Founded in 2013, Xometry provides instant quoting and production services for custom parts using advanced technologies such as CNC machining, injection molding, sheet metal fabrication, and 3D printing.
By leveraging AI-driven pricing, supply chain optimization, and digital manufacturing workflows, Xometry enables companies to prototype, scale, and manufacture parts faster and more efficiently. The platform serves customers across aerospace, automotive, industrial, medical, and consumer product industries worldwide.
Xometry is a global on-demand manufacturing marketplace that connects engineers and businesses with a distributed network of manufacturing partners. Founded in 2013, Xometry provides instant quoting and production services for custom parts using advanced technologies such as CNC machining, injection molding, sheet metal fabrication, and 3D printing. By leveraging AI-driven pricing, supply chain optimization, and digital manufacturing workflows, Xometry enables companies to prototype, scale, and manufacture parts faster and more efficiently. The platform serves customers across aerospace, automotive, industrial, medical, and consumer product industries worldwide.