Nächste Stelle
FULL TIMEYerevan, ArmeniaVeröffentlicht 5/31/2026onsite
Central Product Services Specialist
By SportServe
Übersicht
Sportserve is looking for a Central Product Services Specialist to join its 24/7 operations team in Yerevan. This role focuses on multi-product operational support across brands and departments, including bonus management, data analysis, customer issue resolution, withdrawal approvals, account management, reporting, and cross-departmental coordination.
Aufgaben
- Check, award, and track bonuses across multiple products.
- Ensure timely and accurate bonus distribution according to promotional guidelines and company policies.
- Maintain detailed records of bonus transactions and updates.
- Gather and analyze data related to player statistics, product performance, and promotional effectiveness.
- Prepare reports and maintain specialized operational databases.
- Handle and resolve customer inquiries related to accounts, bonuses, transactions, and betting.
- Work with product teams to resolve technical or operational issues affecting customers.
- Manage customer withdrawal approval processes for the Sports product.
- Coordinate with the Payments team to support accurate and compliant withdrawal processing.
- Support customer account operations, including account opening, suspension, closure, limits, and account-related requests.
- Provide operational support to other departments, especially during off-hours.
- Escalate and report operational issues in a timely manner.
- Support special projects and cross-departmental initiatives when assigned.
Anforderungen
- Bachelor’s degree is required; relevant fields such as Business, Finance, Accounting, Auditing, Economics, Administration, Education, Healthcare, or related areas are preferred.
- Fresh graduates are welcome to apply.
- Strong English communication and interpersonal skills.
- Proficiency in Google Docs and Microsoft Office.
- Positive attitude and proactive problem-solving approach.
- Ability to meet deadlines and manage time in a fast-paced environment.
- Strong organizational skills and ability to prioritize multiple tasks.
- Ability to work independently with minimal supervision.
- Creative problem-solving skills and ability to work across departments.
- Punctual, reliable, trustworthy, and detail-oriented.
- Willingness to work on holidays, rest days, and overtime when needed.
- Strong teamwork, adaptability, communication, and decision-making skills.
Kenntnisse
ProductServicesOperationsCustomerSupportBonusManagementDataReportingAnalysisAccountWithdrawalApprovalsTransactionIssueResolutionMicrosoftOfficeGoogleDocsEnglishCommunicationProblemSolvingTimeTeamworkAttentionToDetailOperationalFast-pacedEnvironment
SportServe
SportServe is a technology and trading company that provides managed trading services and platform solutions for the sports betting and iGaming industry. The company offers services such as sportsbook management, risk management, odds compilation, and trading operations. SportServe helps operators optimize performance, manage risk, and deliver competitive betting products through advanced tools and experienced trading teams.
SportServe is a technology and trading company that provides managed trading services and platform solutions for the sports betting and iGaming industry. The company offers services such as sportsbook management, risk management, odds compilation, and trading operations. SportServe helps operators optimize performance, manage risk, and deliver competitive betting products through advanced tools and experienced trading teams.