Nächste Stelle
FULL TIMEYerevan, ArmeniaVeröffentlicht 5/20/2026onsite
Senior Business Analyst, Post Sales
By ServiceTitan
Übersicht
ServiceTitan is looking for a Senior Business Analyst to join its Revenue Solutions Post Sales team in Armenia. The role focuses on day-to-day operational support for the post-sales organization, including handling incoming requests, resolving production support tickets, executing Business As Usual work, and maintaining and improving revenue systems in a fast-paced SaaS environment.
Aufgaben
- Serve as a primary point of contact for incoming BAU tickets.
- Triage, troubleshoot, and resolve operational issues in a timely manner.
- Document current workflows and identify opportunities for process improvement.
- Analyze system changes such as validation rules, flows, page layouts, alerts, and picklist updates.
- Perform data analysis and generate reports for operational decision-making.
- Partner with Customer Success, Onboarding, Billing, Deal Desk, and BizTech teams.
- Support User Acceptance Testing by writing and executing test cases.
- Participate in SDLC ceremonies including standups, sprint planning, sprint reviews, and demos.
- Write user stories, functional specifications, and technical requirements when needed.
- Maintain documentation for processes, system configurations, and standard operating procedures.
- Troubleshoot Salesforce Service Cloud and Gainsight workflows.
Anforderungen
- Experience in business operations within a SaaS environment.
- Strong understanding of the customer lifecycle.
- Ability to troubleshoot system issues and analyze root causes.
- Strong written and verbal English communication skills.
- Ability to explain complex problems clearly to stakeholders.
- Ability to manage recurring tasks, competing priorities, and ad-hoc requests.
- Self-starter mindset with critical thinking and minimal-supervision working style.
- Willingness to work with process maps, user stories, business requirements, and UAT.
- Salesforce experience is a plus.
- Experience with Smartsheet, Gainsight, Salesloft, Jira, or Confluence is a plus.
- Salesforce Administrator certification is a plus.
- Experience with system migrations or integrations is a plus.
Kenntnisse
ServiceTitan
ServiceTitan is a leading cloud-based software company that provides an all-in-one business management platform for field service businesses. Founded in 2012, ServiceTitan helps contractors and service companies streamline operations, improve customer experience, and drive growth through powerful SaaS solutions.
The platform offers tools for scheduling, dispatching, CRM, billing, payments, reporting, and analytics, serving thousands of customers across industries such as home services, HVAC, plumbing, electrical, and construction. ServiceTitan is recognized globally for its scalable architecture, data-driven insights, and customer-centric product development.
ServiceTitan is a leading cloud-based software company that provides an all-in-one business management platform for field service businesses. Founded in 2012, ServiceTitan helps contractors and service companies streamline operations, improve customer experience, and drive growth through powerful SaaS solutions. The platform offers tools for scheduling, dispatching, CRM, billing, payments, reporting, and analytics, serving thousands of customers across industries such as home services, HVAC, plumbing, electrical, and construction. ServiceTitan is recognized globally for its scalable architecture, data-driven insights, and customer-centric product development.