Nächste Stelle
FULL TIMENot specified, Not specifiedVeröffentlicht 2/26/2026hybrid
Manager of L3 Tech Support Team
By Syrve
Übersicht
Syrve is seeking a Manager of L3 Tech Support Team to lead advanced technical support operations. The role involves managing a team of senior technical specialists responsible for resolving complex system issues, ensuring service reliability, and maintaining high customer satisfaction standards.
Aufgaben
- Lead and manage the L3 technical support team
- Handle complex technical escalations
- Ensure SLA compliance and service quality
- Coordinate with development and product teams
- Monitor team performance and KPIs
- Implement process improvements in support workflows
- Provide mentoring and technical guidance to team members
Anforderungen
- Experience managing technical support teams
- Strong background in IT systems and troubleshooting
- Knowledge of POS systems or enterprise software is a plus
- Excellent problem-solving and analytical skills
- Strong leadership and communication abilities
- Experience working with ticketing systems
- Fluent English communication skills
Kenntnisse
Syrve
Syrve is a global provider of restaurant management and point-of-sale (POS) software solutions designed to optimize operations across the hospitality industry. The company delivers end-to-end tools covering order management, inventory control, staff scheduling, analytics, and customer engagement.
Syrve’s platform integrates front-of-house and back-of-house operations into a unified system, enabling restaurant owners and chains to increase efficiency, reduce costs, and improve service quality. The company supports restaurants of various sizes, from independent venues to multi-location chains.
Syrve is a global provider of restaurant management and point-of-sale (POS) software solutions designed to optimize operations across the hospitality industry. The company delivers end-to-end tools covering order management, inventory control, staff scheduling, analytics, and customer engagement. Syrve’s platform integrates front-of-house and back-of-house operations into a unified system, enabling restaurant owners and chains to increase efficiency, reduce costs, and improve service quality. The company supports restaurants of various sizes, from independent venues to multi-location chains.