Следующая вакансия
FULL TIMEYerevan, ArmeniaОпубликовано 8/14/2026onsite
Technical Support Specialist
By ServiceTitan
Описание
The company is looking for a Technical Support Specialist to join its Customer Support team in Yerevan. This role focuses on helping customers resolve software-related issues, troubleshooting client problems, providing training and direct support, documenting technical scenarios, submitting product bugs, and becoming a subject matter expert across ServiceTitan, Aspire, and FieldRoutes platforms. The ideal candidate is customer-focused, technically curious, patient, confident, and able to work in a fast-paced support environment with flexible evening shifts.
Обязанности
- Address client issues through troubleshooting, training, and direct customer support.
- Conduct initial troubleshooting for ServiceTitan, Aspire, and FieldRoutes platforms.
- Identify root causes of customer issues.
- Replicate technical issues and document scenarios clearly.
- Use support tools to assist customers with software-related questions.
- Support customers through phone, chat, email, and screen-sharing sessions when required.
- Develop into a product expert across company software platforms.
- Create practical solutions and workflows that meet customer needs.
- Submit bug reports to development teams.
- Follow up on bug resolution and product issue progress.
- Communicate customer feedback, concerns, and recurring issues to internal teams.
- Advocate for customer needs and product improvements.
- Maintain a professional, empathetic, and patient communication style.
- Work in a dynamic, feedback-oriented, and fast-paced support environment.
- Stay flexible with shift changes based on business needs.
Требования
- Proficiency in English is required.
- Strong interpersonal skills.
- Empathy, patience, confidence, and good sense of humor.
- Ability to communicate with different personality types.
- Ability to stay calm and effective in a demanding support environment.
- Ability to thrive in a feedback-rich culture.
- Self-motivated and able to master complex software.
- Strong critical thinking skills.
- Strong troubleshooting skills.
- Efficient, effective, and resourceful problem-solving ability.
- Ability to learn product workflows and technical platform behavior quickly.
- Customer support, technical support, or software support experience is preferred.
- Knowledge of QuickBooks or accounting is a plus.
- Ability to work flexible evening shifts.
- Ability to work shifts starting from 3 PM and ending as late as 3 AM AMT when required.
- During probation period, ability to work Monday to Friday with start time around 3 PM–4 PM.
Навыки
Technical SupportCustomer SupportSoftware SupportCustomer Support AdvocateTroubleshootingRoot Cause AnalysisBug ReportingIssue ReplicationIssue DocumentationProduct SupportDirect SupportCustomer TrainingPhone SupportChat SupportEmail SupportScreen-sharing SupportServiceTitan PlatformAspire PlatformFieldRoutes PlatformCustomer FeedbackInternal Stakeholder CommunicationProduct ExpertiseWorkflow SolutionsCritical ThinkingProblem SolvingCustomer AdvocacyCommunicationEmpathyPatienceConfidenceStress ManagementFeedback-oriented CultureFast-paced EnvironmentEnglish ProficiencyQuickBooksAccounting KnowledgeEvening ShiftFlexible Schedule
ServiceTitan
ServiceTitan — компания или платформа в сфере software engineering, IT и цифровой трансформации. Она предлагает разработку программного обеспечения, облачные решения, инфраструктуру, enterprise-системы, консалтинг или техническую поддержку для бизнеса, помогая клиентам, пользователям или партнёрам решать практические задачи с помощью современных технологий, экспертной поддержки и структурированных процессов. Компания была основана в 2012 году. Профиль компании на ANQ описывает её ключевые направления, продукты, услуги и роль на рынке. Платформа помогает компаниям в home services управлять расписанием, field operations, продажами, оплатами, отчётностью и customer experience.
ServiceTitan — компания или платформа в сфере software engineering, IT и цифровой трансформации. Она предлагает разработку программного обеспечения, облачные решения, инфраструктуру, enterprise-системы, консалтинг или техническую поддержку для бизнеса, помогая клиентам, пользователям или партнёрам решать практические задачи с помощью современных технологий, экспертной поддержки и структурированных процессов. Компания была основана в 2012 году. Профиль компании на ANQ описывает её ключевые направления, продукты, услуги и роль на рынке. Платформа помогает компаниям в home services управлять расписанием, field operations, продажами, оплатами, отчётностью и customer experience.