IGNATIUS KAFUI SEDDOH

Մասին

Customer Experience and Operations professional with over 8 years of progressive experience, advancing from frontline support to team leadership. Proven track record of driving service quality, team productivity, and operational efficiency through structured coaching, KPI management, and CRM-driven processes. Experienced in leading daily operations, managing escalations, improving QA and FCR outcomes, and implementing process improvements that enhance customer satisfaction. Versatile and a fast learner, willing to take on roles beyond customer service.