Viktoria Baghdasaryan

Operations Management professional with 11+ years of experience in banking, education, customer operations, and business administration. Experienced in managing day-to-day operations, optimizing business processes, coordinating cross-functional teams, and ensuring high-quality service delivery. Proven ability to streamline workflows, improve operational efficiency, oversee administrative functions, manage CRM systems, coordinate projects, and maintain strong client relationships. Skilled in contract preparation, credit agreement processing, office management, performance monitoring, and team coordination. Passionate about building scalable processes, implementing automation solutions, and leveraging AI-powered tools to increase productivity and operational excellence. Recognized for strong organizational skills, analytical thinking, problem-solving abilities, and a results-driven approach to achieving business objectives. Currently seeking opportunities in Operations Management, Business Operations, Customer Success, and Process Improvement, where I can contribute to organizational growth, operational efficiency, and exceptional customer experience.