Customer Experience Team Lead with over 8 years experience in customer service
IGNATIUS KAFUI SEDDOH
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Professional profile
IGNATIUS KAFUI SEDDOH
Customer Experience Team Lead with over 8 years experience in customer service
About
Customer Experience and Operations professional with over 8 years of progressive experience, advancing from frontline support to team leadership. Proven track record of driving service quality, team productivity, and operational efficiency through structured coaching, KPI management, and CRM-driven processes. Experienced in leading daily operations, managing escalations, improving QA and FCR outcomes, and implementing process improvements that enhance customer satisfaction. Versatile and a fast learner, willing to take on roles beyond customer service.
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