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Customer Service Agent

Anna Manukyan

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Professional profile

Anna Manukyan

Customer Service Agent

Armenia

About

📊 5+ years in customer support, B2B sales & lead generation 💬 250+ customer conversations/day across Intercom, communities & digital support channels 🏆 95%+ customer satisfaction 🐞 15–20 technical bugs/month documented and escalated via Jira 🔎 100% case categorization by issue type, priority & customer impact 📈 Analyzed complaints, inquiries & feature requests to identify recurring product issues 🤝 Coordinated with Product, QA & Engineering teams on customer-impacting issues

Skills & Expertise

Communication Support Teamwork Development Communication Skills

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Anna Manukyan | Talent Profile | ANQ