Ani Grig

About

I am a Financial Operations and Customer Support Specialist with 4+ years of experience across the telecommunications and fintech sectors, with a strong background in customer service, financial transactions, account management, and operational support. Currently working at Mobidram, I manage daily financial operations, including cash handling, drawer reconciliation, international money transfers, and digital account management. My experience has strengthened my attention to detail, accuracy, and ability to handle financial transactions in a fast-paced environment. Previously, at Telecom Armenia OJSC, I supported 80+ customers daily, providing technical assistance, managing tariff plans and services, processing customer requests, and resolving complex inquiries. This experience developed my ability to communicate effectively, identify customer needs, and provide efficient solutions. Core Expertise: • Financial Operations & Cash Management • Cash & Drawer Reconciliation • International Money Transfers • Digital Account Management • Customer Support & Client Communication • Technical Support & Issue Resolution • Account & Service Management • Claims & Complaint Resolution • Sales & Service Support • Data Entry & Administrative Operations Tools & Platforms: • 1C Accounting Software • ArmSoft Bank • Microsoft Office Languages: • Armenian — Native • English — Advanced • Russian — Conversational I am interested in opportunities within fintech, banking, customer operations, financial services, and remote support environments where I can apply my operational experience, customer-focused approach, and attention to detail.