Manager, HR Operations

Overview

Responsibilities

• Lead HR operations activities for the Armenia office.
• Manage daily people operations workflows and employee support processes.
• Support accurate and timely execution of HR policies, procedures, and operational tasks.
• Coordinate HR documentation, employee records, and internal HR processes.
• Improve HR workflows, tools, and operational standards.
• Partner with local leadership and global People teams.
• Support employee lifecycle processes, including onboarding, internal changes, employee support, and offboarding.
• Help ensure compliance with local employment requirements and internal company standards.
• Monitor HR operational quality and identify process improvement opportunities.
• Support HR reporting, audits, and people data accuracy.
• Coordinate with Finance, Legal, IT, Facilities, and other internal teams when HR operations require cross-functional support.
• Handle employee inquiries and operational escalations professionally.
• Support implementation and optimization of HR systems and tools.
• Help build scalable people operations processes as the Armenia team grows.
• Contribute to a positive, organized, and employee-focused workplace experience.

Requirements

• Senior-level experience in HR Operations, People Operations, or a similar HR function.
• Experience managing HR processes in a local office environment.
• Strong understanding of employee lifecycle operations.
• Knowledge of HR documentation, employee records, and HR compliance processes.
• Experience working with HR systems or HRIS tools.
• Ability to work with people data, reports, audits, and operational metrics.
• Strong organizational and process management skills.
• Excellent attention to detail.
• Strong communication and stakeholder management skills.
• Ability to collaborate with local and global teams.
• Ability to handle sensitive employee information with confidentiality.
• Problem-solving mindset and ability to improve inefficient workflows.
• Experience coordinating with Finance, Legal, IT, or Facilities teams is preferred.
• English communication skills are required.
• Armenian communication skills are preferred for local office operations.
• Experience in a fast-growing technology or SaaS company is a plus.

Skills

ServiceTitan