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FULL TIMEYerevan, Armenia · RemotePosted 7/28/2026remote
Customer Support Specialist
By CXM
Overview
CXM is seeking a Customer Support Specialist to provide timely and accurate assistance to clients using its trading platforms. The role supports clients through live chat, email, phone, and the client portal, helping resolve account, technical, and transactional issues. The specialist will maintain complete CRM records, coordinate complex inquiries with internal teams, and follow up to ensure resolution and customer satisfaction. This is a full-time hybrid role based in Phnom Penh, Cambodia, with a rotating shift schedule.
Responsibilities
- Manage customer communication through live chat, email, phone calls, and the client portal.
- Identify and assess client needs to maintain a high level of satisfaction.
- Handle inquiries from new leads and existing clients.
- Provide timely and accurate information about products, services, trading accounts, and platforms.
- Assist with account-related, technical, and transactional issues.
- Record customer interactions and actions accurately in the CRM system.
- Create and assign internal tasks for inquiries requiring further investigation.
- Coordinate with relevant departments to resolve client issues.
- Follow up with clients and schedule callbacks when required.
- Work independently and collaborate effectively with the support team.
- Follow company procedures, service standards, and internal policies.
- Work according to the weekly rotating shift schedule.
Requirements
- Proven experience in customer support, customer service, or client relations.
- Previous knowledge or experience in Forex or financial markets is a strong advantage.
- Excellent spoken and written Khmer and English.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Experience handling live chat, email, and telephone support.
- Familiarity with CRM systems and customer interaction records.
- Strong telephone communication and active listening skills.
- Excellent communication, problem-solving, and presentation abilities.
- Ability to work under pressure and meet tight deadlines.
- Ability to work independently and as part of a team.
- Flexibility to work rotating morning, afternoon, and future night shifts.
Skills
CustomerSupportClientServiceLiveChatEmailPhoneCRMMicrosoftOfficeActiveListeningProblemSolvingKhmerEnglishForex
CXM
CXM Group was established in 2015 with the aim of improving reliability, technology, and service quality in the global forex and CFD trading industry. The company provides access to hundreds of CFD instruments across multiple asset classes, including forex, indices, energy, metals, crypto CFDs, baskets, and stocks. CXM’s services include trading platforms, account solutions, liquidity access, deposits and withdrawals, partner programs, and trading support. Its group includes entities registered and regulated in different jurisdictions, with services subject to regional restrictions and regulatory requirements.
CXM Group was established in 2015 with the aim of improving reliability, technology, and service quality in the global forex and CFD trading industry. The company provides access to hundreds of CFD instruments across multiple asset classes, including forex, indices, energy, metals, crypto CFDs, baskets, and stocks. CXM’s services include trading platforms, account solutions, liquidity access, deposits and withdrawals, partner programs, and trading support. Its group includes entities registered and regulated in different jurisdictions, with services subject to regional restrictions and regulatory requirements.