Product Operations Manager

Overview

Responsibilities

• Design, implement, and maintain scalable processes across the product lifecycle.
• Support product launch and post-launch iteration processes.
• Manage feature request intake and operational workflows.
• Serve as a key internal resource for Product Management, Engineering, and Design teams.
• Provide teams with tools, documentation, and streamlined workflows.
• Act as an operational liaison between product teams and external partners or vendors.
• Standardize communication of product updates, launch schedules, and strategic changes.
• Coordinate with Sales, Marketing, Account Managers, and Executive Leadership.
• Support go-to-market activities for product and feature launches.
• Help prepare internal training materials, resources, and process documentation.
• Support release management and consistent release cadences.
• Ensure QA, documentation, and communication steps are completed properly and on time.
• Identify operational risks, process inefficiencies, and workflow gaps.
• Propose actionable solutions to improve product quality and operations.
• Manage customer and user feedback collection processes.
• Centralize and synthesize feedback from support tickets, surveys, interviews, and other channels.
• Partner with Data and Analytics teams to track product usage metrics and KPIs.
• Help create standardized dashboards for data-driven decision-making.
• Define and monitor product health metrics.
• Report on operational progress and areas for improvement.
• Drive adoption of new processes, tools, and best practices across product teams and partners.

Requirements

• Strong skills in process design and process optimization.
• Strong cross-functional coordination skills.
• Experience working closely with Product, Engineering, and Design teams.
• Ability to manage and standardize stakeholder communication.
• Ability to coordinate communication across internal and external partners.
• Familiarity with go-to-market workflows.
• Experience with product launch preparation and cross-team enablement.
• Understanding of release management practices.
• Knowledge of QA alignment, documentation flow, and rollout procedures.
• Ability to identify operational risks and propose practical mitigation strategies.
• Strong organizational skills.
• Strong communication skills.
• Analytical mindset and ability to support data-driven decisions.
• Ability to work with product metrics, KPIs, dashboards, and feedback loops.
• Ability to improve workflows and support change management.
• English communication skills are preferred.
• Armenian communication skills are preferred for local team collaboration.

Skills

SoftConstruct